PipelineLift Terms of Use
Effective Date: August 24, 2026
Last Updated: August 24, 2026
1. Acceptance of These Terms
These Terms of Use ("Terms") govern your access to and use of pipelinelift.ai and any related web pages, forms, tools, and content operated by PipelineLift, Inc., a Delaware corporation ("PipelineLift," "we," "us," or "our").
By accessing this website, submitting any form, or requesting a Pipeline Audit, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use this website.
These Terms contain a binding arbitration provision and a class action waiver in Section 11. Please read that section carefully. It affects how disputes between you and PipelineLift are resolved.
If you become a PipelineLift customer, your use of our services is governed by the Master Services Agreement and applicable Order Form, which control over these Terms as to that relationship.
2. Who May Use This Website
You must be at least eighteen (18) years of age and capable of forming a binding contract. If you are using this website on behalf of a law firm or other organization, you represent that you are authorized to bind that organization to these Terms.
This website is intended for legal professionals and business users. It is not directed at consumers seeking legal representation.
3. No Legal Advice; No Attorney-Client Relationship
PipelineLift is a technology company. We are not a law firm and we do not provide legal advice.
Nothing on this website — including articles, guides, compliance summaries, audit results, or other content — constitutes legal advice or creates an attorney-client relationship between you and PipelineLift or between you and any attorney affiliated with PipelineLift.
Content addressing legal or ethical obligations is provided for general informational purposes only. You should consult your own counsel and your applicable rules of professional conduct before relying on any of it.
4. Advisor Disclosure
Certain content on this website may be authored, reviewed, or contributed to by attorneys who hold an equity interest in PipelineLift or who serve on our advisory council. Where that is the case, we disclose it. Such contributions do not constitute legal advice and do not create any professional relationship between those attorneys and you.
5. The Pipeline Audit
5.1 What the Pipeline Audit Is
The Pipeline Audit is a diagnostic assessment of a law firm's inbound intake performance. It combines observation of publicly available web properties with a series of live test interactions directed at intake endpoints the firm identifies to us.
The Pipeline Audit is provided at no charge and creates no obligation to purchase anything.
5.2 What We Do When You Request an Audit
If you request a Pipeline Audit, you authorize PipelineLift to conduct the following activities against the telephone numbers, web forms, chat interfaces, and other intake endpoints you identify in your request:
(a) placing test telephone calls;
(b) sending test SMS messages;
(c) submitting test inquiries through web forms and other intake endpoints;
(d) observing whether, when, and how each contact is answered, routed, or followed up; and
(e) observing publicly available information about your firm's web presence.
Test interactions use clearly fictitious identifying information. They are not genuine inquiries from actual prospective clients, they seek no legal advice or representation, and they create no attorney-client relationship and no prospective client relationship under your applicable rules of professional conduct.
5.3 Your Authority
By requesting a Pipeline Audit, you represent and warrant that:
(a) you are authorized by the firm identified in your request to authorize the activities described in Section 5.2 with respect to the endpoints you have identified;
(b) the firm owns or controls those endpoints; and
(c) you will inform any personnel at the firm who may receive test interactions that testing is being conducted with the firm's authorization.
You may not request a Pipeline Audit for a firm you are not authorized to represent in this capacity. Requesting an audit against a third party's systems without authorization is a material breach of these Terms and may violate applicable law.
We may require you to confirm your request by email before any test interaction is conducted.
5.4 We Do Not Record Audit Calls
PipelineLift does not record or transcribe telephone calls placed as part of a Pipeline Audit. We capture only metadata about each interaction — such as whether a call was answered, how long it took, whether an automated system responded, and whether any follow-up occurred.
5.5 Audit Results
Audit results are provided to the requesting firm and are confidential to that firm. We will not publish or disclose an identified firm's audit results without that firm's written consent.
The methodology, scoring model, benchmarks, and underlying systems used to produce the Pipeline Audit are PipelineLift's confidential and proprietary property. You may not reverse engineer, replicate, benchmark, or disclose them.
5.6 No Guarantee
Audit results are estimates based on a limited sample of test interactions at a point in time. They do not guarantee any particular finding, outcome, or business result, and they are not a substitute for your own assessment of your firm's operations.
6. Acceptable Use
You agree not to:
(a) use this website in violation of any applicable law or regulation;
(b) request a Pipeline Audit for any firm you are not authorized to represent;
(c) attempt to gain unauthorized access to any part of this website or any connected system;
(d) introduce malware, ransomware, viruses, or other harmful code;
(e) scrape, crawl, harvest, or use automated means to access this website except for standard search engine indexing;
(f) reverse engineer, decompile, or attempt to derive the source code, models, prompts, methodologies, or scoring logic underlying any tool offered here;
(g) use this website or its content to develop, train, benchmark, or assist in developing any competing product or service;
(h) submit false, misleading, or fraudulent information, including a false representation of authority under Section 5.3;
(i) interfere with the operation, integrity, or security of this website; or
(j) use any content from this website in a manner that infringes our intellectual property rights.
7. Intellectual Property
All content on this website — including text, graphics, logos, software, tools, scoring methodologies, documentation, and the Pipeline Audit — is owned by PipelineLift or its licensors and is protected by intellectual property laws.
"PipelineLift," "Pipeline Audit," "Case Opportunity Intake," "COI Credits," and associated logos and designs are marks of PipelineLift, Inc. Nothing in these Terms grants you any license to use them.
You may view and print content from this website for your own internal reference. You may not reproduce, distribute, modify, publish, or commercially exploit it without our prior written consent.
8. Third-Party Links and Services
This website may link to or incorporate third-party websites, tools, or services. We do not control them and are not responsible for their content, availability, security practices, or policies. Your use of any third-party service is governed by that party's own terms.
9. Disclaimers
THIS WEBSITE AND ALL CONTENT, TOOLS, AND MATERIALS PROVIDED THROUGH IT, INCLUDING THE PIPELINE AUDIT, ARE PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PIPELINELIFT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, OR UNINTERRUPTED OPERATION.
WE DO NOT WARRANT THAT THIS WEBSITE WILL BE ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF HARMFUL COMPONENTS.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PIPELINELIFT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO YOUR USE OF THIS WEBSITE OR THE PIPELINE AUDIT, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY, STATUTE, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PIPELINELIFT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS WEBSITE OR THE PIPELINE AUDIT SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00).
These limitations do not apply to liability that cannot be limited or excluded under applicable law.
11. Dispute Resolution; Binding Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION.
11.1 Informal Resolution
Before initiating arbitration, you agree to attempt in good faith to resolve any dispute by contacting us at [email protected] and allowing thirty (30) days for resolution.
11.2 Binding Arbitration
Except as provided in Section 11.5, any dispute, claim, or controversy arising out of or relating to these Terms, this website, or the Pipeline Audit — including the formation, interpretation, breach, termination, enforceability, or validity thereof — shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect.
The arbitration shall be conducted before a single arbitrator. The seat of arbitration shall be Wilmington, Delaware. Hearings may be conducted remotely by videoconference upon request. The arbitrator shall issue a reasoned written award. Judgment on the award may be entered in any court of competent jurisdiction.
11.3 Federal Arbitration Act
The parties acknowledge that these Terms evidence a transaction involving interstate commerce and agree that the Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of this Section.
11.4 CLASS ACTION WAIVER
YOU AND PIPELINELIFT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.
THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONSOLIDATE OR JOIN THE CLAIMS OF MORE THAN ONE PARTY, TO PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, OR TO AWARD RELIEF TO OR ON BEHALF OF ANY PERSON OR ENTITY THAT IS NOT A NAMED PARTY.
THIS WAIVER APPLIES WHETHER A CLAIM IS ASSERTED IN ARBITRATION OR IN COURT, AND SURVIVES ANY DETERMINATION THAT THE AGREEMENT TO ARBITRATE IS UNENFORCEABLE.
11.5 Exceptions
Either party may bring an action in the courts specified in Section 12 solely to seek injunctive or other equitable relief to protect intellectual property or confidential information, or to enforce Section 6. Either party may also bring an individual action in small claims court where jurisdictionally appropriate. The Class Action Waiver applies in full to any such action.
11.6 Delegation; Severability of the Class Action Waiver
Questions concerning the arbitrability of a dispute shall be decided by the arbitrator, EXCEPT that the enforceability, validity, scope, and interpretation of the Class Action Waiver in Section 11.4 shall be decided exclusively by a court of competent jurisdiction and not by an arbitrator.
If the Class Action Waiver is found unenforceable as to any claim or portion of a claim, the agreement to arbitrate shall be null and void as to that claim or portion, which shall proceed exclusively in the courts specified in Section 12. In no event shall any class, collective, consolidated, or representative claim be submitted to or resolved in arbitration.
11.7 Coordinated Filings
If twenty-five (25) or more arbitration demands raising substantially similar claims are filed against PipelineLift by or with the coordination or assistance of the same or coordinated counsel, such demands shall be administered in sequential batches of no more than twenty-five (25) demands each, with a single arbitrator per batch. Applicable limitations periods shall be tolled for demands awaiting assignment to a batch.
11.8 JURY TRIAL WAIVER
TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY.
12. Governing Law and Venue
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. The state and federal courts located in the State of Delaware shall have exclusive jurisdiction over any dispute not subject to arbitration, any action to compel arbitration or to enforce or vacate an award, and any determination of the enforceability of the Class Action Waiver.
13. Changes to These Terms
We may update these Terms from time to time. The Last Updated date above reflects the most recent revision. Material changes will be indicated on this page. Your continued use of this website after changes take effect constitutes acceptance of the revised Terms. We maintain dated archived versions of these Terms.
14. Severability
If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect. Section 11.6 governs the severability of the Class Action Waiver.
15. Contact
PipelineLift, Inc.
30 N Gould St Ste R
Sheridan, WY 82801